The findability of the help function differs in the applications

Issue/Feedback/Need

  • Depending on which application you are using, the help function can be found in different ways.
    • Within the applications of the communicate & organize area, the help is located in the header. The same applies to the projects application.
    • In the files & activity applications, the help function is located within the profile as well as in the collaboration area (under all settings).
    • In the knowledge application, this can be found on the left-hand side in the navigation area.

Screenshot

Possible Solution/Recommendation

The help function should be available in the header for each application so that users can find it quickly if they need further information.

Classification

Type

Usability Issue

Source/Methods

Heuristic Analysis