The option to start a conversation with other users is hidden

Issue/Feedback/Need

You can exchange messages with other users in Activities. However, the functionality is hidden at the top right of the header bar next to the profile. It is not immediately apparent that selecting a person from the list opens a message area.

Screenshot

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Possible Solution/Recommendation

  • You can exchange messages with other users in Activities. However, the functionality is hidden at the top right of the header bar next to the profile. It is not immediately apparent that selecting a person from the list opens a message area.
  • In general, this functionality should be validated with users in terms of how necessary it is.

Type

Usability Issue

Source/Methods

Heuristic Analysis